Which metrics can be used to evaluate a violence prevention program?

Which metrics can be used to evaluate a violence prevention program?

• A. Time-to-resolution, near-misses, and training completion rates.
• B. Employee productivity and customer satisfaction scores.
• C. Revenue growth and stock price.
• D. Software uptime and bug counts.

Answer: (B)

Focusing on outcomes that show how safety efforts affect everyday work and service helps you gauge the real impact of a violence prevention program. Employee productivity and customer satisfaction scores reflect improvements in morale, reductions in fear or distraction, and a more stable work environment, which often translate into better performance and services. These metrics capture the end results that matter to the organization and its stakeholders. The other options center on process or external business factors. Incident-handling metrics like time-to-resolution, near-misses, and training completion track program activity but not the broader outcomes. Revenue growth and stock price are influenced by many factors beyond safety programs. Software uptime and bug counts relate to IT performance, not workplace safety or culture.

Focusing on outcomes that show how safety efforts affect everyday work and service helps you gauge the real impact of a violence prevention program. Employee productivity and customer satisfaction scores reflect improvements in morale, reductions in fear or distraction, and a more stable work environment, which often translate into better performance and services. These metrics capture the end results that matter to the organization and its stakeholders.

The other options center on process or external business factors. Incident-handling metrics like time-to-resolution, near-misses, and training completion track program activity but not the broader outcomes. Revenue growth and stock price are influenced by many factors beyond safety programs. Software uptime and bug counts relate to IT performance, not workplace safety or culture.